[PSA] Customer-Unfriendly Annual Fee Refund Policy for City National Bank Crystal Visa Infinite Card


Quick Summary

City National Bank will not refund nor prorate the annual fee on the Crystal Visa Infinite Card once it has posted to your account. If you do not intend to renew the card and to pay the annual fee, you must cancel your card before the annual fee posts.


This is an addendum to the Crystal Visa Infinite Card credit card agreement that was sent out to cardholders early this year. I thought it’d be worth posting a reminder for anyone who may have gotten in on last year’s 100,000 point offer, as I haven’t seen these changes discussed on any other blogs. If memory serves, early adopters will have their annual fees posting starting in October.

Here is the pertinent part of the addendum:

Annual Fee – There is no annual fee for the first year your Account is opened. Thereafter, we will assess you an Annual Fee of $400.00. The Annual Fee is non-refundable except as indicated below. The Annual Fee will be posted to your Account each year in the same month in which your Account was originally opened. Subject to applicable law, we are entitled to collect the Annual Fee once it is posted to your Account even if you do not use your Account or if your Account is subsequently suspended, closed or terminated for any reason.

There’s no way of knowing yet how strict they are planning to be with this; however, on the reverse side is language for New York Residents Only mentioning that they may be able to receive a prorated refund and listing instructions on doing so. This makes me think they will be enforcing this rule in every state to the extent that they can.

You may not care about this if you plan on renewing your card and paying the annual fee. One reason you might choose to do this is if you are taking advantage of the somewhat widely-publicized perk that the $250 Airline Incidental Fees Statement Credit benefit is currently working on authorized user cards. This means you can get up to $1000 in refunds each year, assuming you have the maximum three authorized users.

In any case, if you’re not planning on renewing your account, cancel it before the annual fee posts. You’ve been warned.

2 thoughts on “[PSA] Customer-Unfriendly Annual Fee Refund Policy for City National Bank Crystal Visa Infinite Card

  1. Pingback: Recap: Starwood Deals, American Express Lay Offs, City National Bank Refund Rules & More - Doctor Of Credit

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